Shipping fees are subject to change. Some orders may be subject to additional shipping charges. Customers will always be contacted before any such charge is added.
All orders require 1-3 business days of processing time to be picked, packed and prepared for shipping.
These are certain locations which may incur additional delivery time and may be less frequently served by our delivery partners. Orders shipping to these locations are subject to a $19.99 shipping fee. "Difficult to serve locations" are those with postal codes beginning in A0, X0 and Y0 which are not considered an "Air Stage Location" by Canada Post. If, you are shipping to a postal code beginning in A0, X0 and Y0 which is confirmed to be a remote or "Air Stage Location", then your order will be subject to remote locations shipping charges, as outlined below.
If you have a problem with your order, please contact us at firstname.lastname@example.org . Our customer care team will be happy to help!
Our goal is to ensure that you are totally satisfied with your shopping experience. We accept returns of unopened products up to 60 days after the date of purchase. Opened or used products, or any items marked as non-refundable are not within our return guidelines. We are currently unable to accept returns from US locations.
If you would like to make a return request, please email email@example.com with your order number (as quoted in the subject line of your “Order Update” emails), the item(s) that you would like to return, and the reason for the return. One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!